If you are not completely satisfied with your EntertainArt product(s) purchased through this website, we will gladly accept their return for a full refund, or exchange, for up to 14 days after you receive your order. In order to qualify for a refund or exchange, the returned products must be in the original sale condition - clean, no scuff marks, with original packaging and labels/tags.
We do not take responsibility for lost or damaged packages. Shipping costs will not be reimbursed unless the return is due to incorrect merchandise shipped or you are exchanging a product.
For defective products, please contact us and we’ll further assist you. Once your return is received in our distribution center, please allow 5-7 business days for a refund to be processed for your order.
Where do I ship my return/exchange?
To return or exchange EntertainArt product, simply fill out the form, with order and contact information, as well as reason to return the item(s). We will reply in 1 business day with your Return Authorization number.
Returns and exchanges will only be accepted with a Return Authorization number.
Please send your package, including your Return Authorization number on the label or package, via prepaid traceable method to ensure a safe and documented delivery to:
1224 Exposition Way
San Diego, CA 92154
How should I ship my return/exchange?
Pack and seal your package securely, in the original packaging if possible. Send the product with your Return Authorization number to the address listed above. Returns and exchanges will only be accepted with a Return Authorization number.
You should ship your return/exchange with a carrier who will provide your package with a tracking number to ensure that your package does not get lost. Packages must be returned prepaid. We do not accept COD.
When will my credit card be refunded?
Once your package has been received, your refund or exchange will be processed in approximately 5-7 business days. If there is a refund due, a credit will be issued in the original form of payment. Shipping fees are not refunded.
The credit may not show up until your credit card's next monthly billing cycle. You will be notified via email to the address listed on your order when this transaction has taken place.
NOTE: When processing your exchange we automatically credit you in the original form of payment and reauthorize a new payment for your exchange.